ar baji Privacy Policy

1 Definitions and Scope

In this policy, "ar baji", "we", and "our" refer to the organisation that operates the ar baji platform. "User", "you", and "your" refer to any person who visits or registers an account on the ar baji site or application.

This policy applies to the following:

• Use of the ar baji website and mobile application
• Account registration and verification process
• Deposits, withdrawals, and any financial transactions
• Communication with our customer support team
• Participation in bonuses, promotions, and the VIP programme

2 What Information We Collect

2.1 Registration Information

When you create an account at ar baji, we collect the following information:

• Full name and date of birth (for age verification — the service is for persons aged 21+ only)
• Mobile number and email address
• Preferred language and currency selection
• Registered birth month (for special rewards)

2.2 Identity Verification Information (KYC)

To ensure secure transactions and prevent fraudulent activity, ar baji may request identity verification information in certain circumstances:

• Copy of national ID card or passport
• Mobile banking account verification details (bKash, Nagad, Rocket, Upay)
• Any document as proof of address

2.3 Usage Information

To improve service quality and ensure security, we automatically collect certain technical information:

• IP address, device type, and operating system
• Browser information and session duration
• Pages visited and navigation patterns on the site
• Transaction history and betting activity

2.4 Cookies and Tracking Technologies

The ar baji website uses cookies and similar technologies. These are mainly of three types: essential cookies (to keep the site running properly), functionality cookies (to remember your preferences), and analytics cookies (to understand traffic patterns). You can manage cookies from your browser settings, though some features may become limited as a result.

3 Purpose of Information Use

Collected information is used only for the following purposes:

• Managing accounts and ensuring security
• Processing and verifying financial transactions
• Providing bonuses and promotional offers
• Providing support through customer service (24/7 live chat and email)
• Detecting and preventing fraudulent activity
• Ensuring age verification — ar baji's services are for persons aged 21+ only
• Improving service quality and user experience
• Complying with applicable laws and regulations

ar baji never sells your information to third parties. In line with our Responsible Gaming Policy, by analysing user behaviour we can identify signs of problematic gambling and provide the necessary support.

4 Information Storage and Security

4.1 Security Measures

ar baji uses industry-standard technology to protect your information:

• SSL (Secure Socket Layer) encryption — for all data transfers
• Data encryption at the server level
• Regular security audits and vulnerability assessments
• Two-factor authentication (OTP-based)
• Limited access policy — only authorised staff can view information

4.2 Retention Period

Information is retained while your account is active and, after closure, for the period required by applicable law. Financial transaction records are generally kept for an extended period. After the specified period, information is securely deleted or anonymised.

5 Sharing Information with Third Parties

ar baji may share information with third parties in the following limited circumstances:

5.1 Service Provider Partners

Limited information may be shared with payment processors (bKash, Nagad, Rocket, Upay), technology service providers, and game software suppliers. These partners are bound by strict confidentiality agreements and may not use the information they receive for any other purpose.

5.2 Legal Obligations

It may be our legal obligation to provide information in response to a court order or a valid request from a government authority. In such cases, only the minimum information necessary will be provided.

5.3 What We Do Not Do

• Information is not sold to advertisers or marketing companies
• Personal information is not shared with unrelated third parties
• Information is not used for marketing communications without permission

6 User Rights

As a user of the ar baji platform, you have the following rights regarding your own information:

6.1 Right to Access Information

You may request our customer support team at any time to find out what information we hold about you. This request can be made via 24/7 live chat or email.

6.2 Right to Correct Information

If there is any incorrect information in your profile, please contact customer support to have it corrected. Correction of important details such as name and date of birth may require identity verification.

6.3 Right to Close Your Account

If you no longer wish to use ar baji's services, you may request to close your account. However, transaction history and information required to meet legal obligations will be retained for the specified period.

6.4 Right to Withdraw from Marketing Communications

If you do not wish to receive promotional messages or newsletters, please let customer support know. However, important notifications related to transactions and security cannot be stopped, as they are necessary for the safety of your account.

7 Protection of Minors

All services at ar baji are for persons aged 21 or over only. We do not knowingly collect information from minors. If a minor has registered using false information and this comes to our attention, that account will be closed immediately and the associated information will be deleted.

If a parent or guardian believes their minor child has opened an account at ar baji, please contact our customer support immediately.

8 International Data Transfers

Some of ar baji's technical services may operate on servers located outside Bangladesh. In such cases, international standards for encryption and security are followed during data transfers. The applicable data protection regulations of the country where the information is stored are observed.

9 Changes to Policy

ar baji reserves the right to update this privacy policy as needed. For any significant changes, a notification will be sent to your registered mobile number or email. The updated policy will take effect from the date of publication, and the "Last Updated" date at the top of the page will be changed accordingly.

Continuing to use the site after any changes means you have accepted the new policy. We therefore recommend visiting this page regularly. You will also find answers to common questions about privacy and security in our Frequently Asked Questions section.

10 Contact Information

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

When sending a privacy-related request, please write "Privacy Request" in the subject line and include your registered mobile number so we can verify your identity quickly.